Where is Royal Tees Designs located?
We are located in Delray Beach, FL.
Does Royal Tees Designs ship worldwide?
We currently ship within the USA and Canada with free shipping to anywhere in the USA on orders over $25.00.
When will my order ship?
Our current turnaround time for each order is approximately 1-2 business days. During holiday seasons, our turnaround time may be as long as 3-5 business days.
If you order an item that is on preorder, your entire order will ship out once the preorder item(s) arrive in our establishment. All preorder items are packaged to be shipped out the day they arrive in our facilities.
What brand of shirts do you use?
We currently use Bella Canvas as our supplier for all of the styles of shirts we have to offer. If we use a different brand of shirt, it will be mentioned in our listing.
How do I wash my Royal Tees Designs tee?
Please wash your tees inside out with like colors in warm water. Only use non-chlorine bleach and tumble dry on low heat.
What happens if USPS lose my package?
We are not to be held responsible for any lost or stolen packages from any shipping providers. Each shipment is insured through USPS. If your package is lost or stolen, we will open a case with the postal service. Upon the end of their investigation, a refund will be processed.*
Refunds are only processed if insurance claim is approved.
What is your return/exchange and cancellation policy?
We will gladly accept returns, exchanges, and/or cancellations.
Cancellations: Please contact us prior to receiving a shipping notification.
Returns/Exchanges: Please contact us within 3 days of delivery for exchanges. For returns, please contact us within 7 days.
We will provide you with return postage. If items are not returned in original condition, the customer is responsible for any loss in value. We will not accept returns/exchanges on any discounted orders - this includes sales, coupons, etc.
I have a question about my order, where should I contact you?
We take all order and website inquiries through our email email@example.com.